A non-refundable booking retainer of 25% of the session total or $50, whichever is greater, is required to secure your appointment date and time. This amount is applied toward your total session balance.
Payments may be made through Cash, Cash App, Zelle, PayPal, or an approved invoice.
A 24-hour grace period is provided to complete your retainer payment. Appointments without payment after this period may be canceled or released to another client. Your session is not officially confirmed until the retainer is received.
By completing your booking and accepting the applicable agreement, you acknowledge and agree to TrueJEM Photography's policies.
2. Payment & Late Arrivals
All remaining session balances must be paid before or immediately after the photoshoot, unless otherwise agreed upon. Final images will not be delivered until the balance is paid in full.
Cash, Cash App, Zelle, and PayPal are accepted. Personal checks are not accepted.
Clients arriving more than 20 minutes late will incur an additional $20 late fee. Session end times will not be extended due to lateness. Excessive lateness may result in cancellation at the photographer's discretion.
3. Cancellations & Rescheduling
We understand that plans can change! If you need to cancel or reschedule, please notify us as soon as possible.
Cancellations made at least 72 hours before your session are eligible for a 50% refund of the booking retainer or the option to transfer the full retainer toward a future session.
Cancellations made with less than 72 hours' notice are not eligible for a retainer refund. However, clients may reschedule once at no additional charge, provided the new date is within three months of the original session and fits the photographer's availability.
Additional rescheduling requests or failure to attend without notice may require a new booking retainer. TrueJEM Photography reserves the right to decline future bookings from clients with repeated cancellations or no-shows.
4. Image Proofs & Final Delivery
For portrait sessions, clients will typically receive their private Pixieset proof gallery within 1–3 business days following the photoshoot.
Once your final favorite images have been selected and submitted, professionally edited images will be delivered within 7–14 business days (Monday–Friday, excluding holidays).
Please note that the editing turnaround begins when your final selections are received, not on the date of your session.
Delivery times may vary during busy seasons or due to unforeseen circumstances. Any significant delays will be communicated.
Wedding and event delivery timelines will be outlined separately in the booking agreement.
5. Editing & Image Usage
All delivered images are professionally edited to reflect TrueJEM Photography's creative style and quality standards.
Additional edited images and advanced retouching may be available for an additional fee.
Clients are welcome to download, print, and share their completed images for personal use. We kindly ask that only final, professionally edited photos be shared and tagged when crediting TrueJEM Photography, as these finished images represent our actual work and the quality we want others to see.
Please download your images directly from your Pixieset gallery rather than taking screenshots, as screenshots can reduce image quality.
TrueJEM Photography retains copyright ownership of the images unless otherwise agreed upon in writing. Commercial licensing, promotional usage rights, and complimentary creative collaborations may be addressed through separate written agreements.
In the unlikely event that TrueJEM Photography is unable to complete a scheduled session due to illness, emergencies, severe weather, or circumstances beyond our control, we will make reasonable efforts to arrange a new date.
If rescheduling is not possible or acceptable to both parties, payments received for the canceled services, including the retainer, will be refunded.
In the event of equipment malfunction, file corruption, or accidental image loss, reasonable efforts will be made to recover or replace the affected images. If agreed services or deliverables cannot be provided, an appropriate refund will be offered.
To the extent permitted by applicable law, TrueJEM Photography's liability for non-delivery or inability to perform will not exceed the amount paid for the affected services.
For weddings, large events, and specialized bookings, the terms of the signed photography agreement will take precedence where applicable.
